Privacy Policy

Introduction

matrixhuvexum AS ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

As a Norwegian company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are the data controller for the personal information we collect and process about you.

Data Controller Information

matrixhuvexum AS
Registration Number: 253614798
VAT Number: NO257496382MVA
Address: Torggata 84, 0143 Oslo, Norway
Email: privacy@matrixhuvexum.pro
Phone: +47 21331884

Data Collection

We may collect various types of information from and about users of our website and services. The data we collect includes personal information that can identify you as an individual, as well as non-personal information that does not directly identify you.

Personal Information We Collect:

• Contact Information: Name, email address, phone number, postal address, and company details when you contact us or request our services
• Communication Data: Information contained in communications you send to us, including the content of messages and metadata
• Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns
• Technical Data: IP address, browser type and version, device information, operating system, and referral URLs
• Marketing Data: Your preferences regarding marketing communications and your responses to marketing campaigns

How We Collect Information:

• Directly from you when you fill out forms, contact us, or request information
• Automatically through cookies and similar technologies when you use our website
• From third-party services such as Google Analytics and Google Ads
• From publicly available sources when relevant to our business relationship

How We Use Your Information

We use the personal information we collect for various legitimate business purposes. How we use your information depends on the specific services you use and how you interact with us. We process your data based on the following legal grounds under GDPR:

Legitimate Business Purposes:

• Service Provision: To provide, maintain, and improve our analytics platforms and business process optimization services
• Communication: To respond to your enquiries, provide customer support, and send important service-related communications
• Contract Performance: To fulfil our contractual obligations and manage our business relationships
• Marketing: To send you marketing communications about our services (with your consent where required)
• Analytics: To analyse website usage and improve our services and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our systems, prevent fraud, and ensure the security of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Consent: When you have given us explicit consent to share your information

International Data Transfers

As we operate primarily within the European Economic Area (EEA), your personal information is generally processed within the EEA. If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of information and the purpose for which it was collected:

• Contact Information: Retained for the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes
• Website Analytics Data: Typically retained for 26 months in Google Analytics
• Marketing Data: Retained until you withdraw consent or request deletion
• Legal Documentation: Retained as required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your personal data
• Right to Data Portability: You can request a copy of your personal data in a structured format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
Email: privacy@matrixhuvexum.pro
Phone: +47 21331884
Address: matrixhuvexum AS, Torggata 84, 0143 Oslo, Norway

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal information appropriately.

Governing Law

This Privacy Policy is governed by Norwegian law and the General Data Protection Regulation (GDPR). Any disputes arising from this Privacy Policy will be subject to the jurisdiction of Norwegian courts.